Billing & Payments Information
Water Rates
With GW-Ocotillo, you may notice a few changes with your monthly bill. The calculation of your commodity rate (or consumption rate) with Tucson Water measures consumption in centum cubic feet (“CCF”) while GW-Ocotillo measures consumption in gallons. There will be no impact on the amount you pay and we hope the use of gallons as the unit of measurement will make reviewing your bill easier. The conversion calculation will be included on the bill, on the webpage below and our customer service team is available should you have any questions.
Global Water will also maintain the current rates set by the City of Tucson; existing fee schedule, which has been in place since February 2023. The next increases are scheduled for July 7, 2025 and July 6, 2026.
While rates remain unchanged, there is one difference in the presentation of the bill between Tucson Water and GW-Ocotillo. The reference to the “Conservation Charge” reflected on Tucson Water’s bills as a $0.10 per CCF surcharge will no longer show as a separate surcharge. Instead, it will be incorporated into the overall water usage, while maintaining its existing rate of $0.10 per CCF ($0.13 per thousand gallons).
Online Bill Pay
-
Your bill will have a new look, and you’ll receive a new customer number.
-
Any autopay arrangement that is currently in place will no longer function after the transition. You will need to set up a new autopay transaction using your Global Water account number and information.
-
You can set up your autopay and/or make online payments Here.
-
If you pay by check or use electronic Bill Pay through your bank, please mail your payment to:
Global Water Resources
PO 31001-3279
Pasadena, CA 91110-3279
Please note: customers mailing payment need to use this exact address, which is NOT a PO Box. The address is correct as PO 31001-3279.
Billing Questions
Below are ways you can connect with a customer service representative if you have questions:
