FAQs

As a customer, you may have questions about using water, conserving, detecting possible leaks or otherwise. In this section you will find some commonly asked questions by our customers which you will hopefully find helpful. If you still don't find the answer, feel free to reach out to us directly through the contact form at the bottom of this page.

To establish water or wastewater service, you can:

  • Call our Customer Service at 866-940-1102.

  • Visit the Global Water Center in Maricopa, Arizona located at 22590 Powers Parkway, Maricopa, Arizona.

Application for New Service forms are located on our Rates and Tariff page.

HOW CAN I GET HELP PAYING MY BILL?

For more information about our Customer Assistance Program, click here.

WHERE CAN I FIND INFORMATION ON HOW TO USE LESS WATER?

Hundreds of tips on how to use less water are available at Water Use It Wisely from the Arizona Department of Water Resources. Clicking this link leaves Global Water’s website and opens a website that is not operated by Global Water.  We are not responsible for the content or availability of linked sites.

HOW CAN I TELL IF MY PLUMBING, IRRIGATION, OR POOL IS LEAKING?

Water leaks that occur going out of the water meter are the responsibility of the customer, including household plumbing, irrigation, and pools.  Information on how to find and fix leaks in household plumbing or irrigation systems is available from the Arizona Municipal Water Users Association and from the Environmental Protection Agency.  Clicking the links below leaves Global Water's website and opens a website that is not operated by Global Water.  We are not responsible for the content or availability of linked sites.

HOW IS THE QUALITY OF WATER REGULATED?

 The United Stated Environmental Protection Agency and the Arizona Department of Environmental Quality impose and enforce drinking water rules and programs under the federal Safe Water Drinking Act.  Global Water’s Environmental Resources Department (ERD) is responsible for ensuring the drinking water delivered to our customers meets all State and Federal drinking water standards. The ERD is also responsible for long term planning of ensuring future water resources are available and will meet health standards of future regulations.

 

WHERE CAN I FIND MORE INFORMATION ON THE QUALITY OF MY WATER?

By July 1st of every year, Global Water is required to send each customer an Consumer Confidence Report.  These reports are also available here on our website.  The information contained in this report includes results from samples obtained from the previous year.  Even though numerous samples are taken, the report will only contain information on the samples that had detected concentration levels of a contaminant.

IS MY WATER SAFE TO DRINK?

The United States Environmental Protection Agency and Arizona Department of Environmental Quality has established standards for drinking water to ensure it is safe to drink. Global Water either meets or surpasses the drinking water standards at all of its public water systems. This is accomplished by an established testing program that meets and exceeds what is required under the Safe Water Drinking Act.  

ARE THERE PRECAUTIONS I SHOULD TAKE REGARDING DRINKING WATER?

People with weakened immune systems, including people undergoing chemotherapy, people with immune system disorders, those who have undergone organ transplants and some infants and elderly persons should take special precautions with everything they consume. These people should seek advice from their primary health care provider about potential risks.

HOW ARE WATER AND WASTEWATER RATES REGULATED IN ARIZONA?

The Arizona Corporation Commission is responsible for regulating the rates charged by water and wastewater utility companies in Arizona.  You can find more information at the Arizona Corporation Commission website here.    Clicking this link leaves Global Water's website and opens a website that is not operated by Global Water.  We are not responsible for the content or availability of linked sites.

WHERE CAN I FIND MORE INFORMATION ABOUT ARIZONA'S WATER SUPPLIES?

Ideas, tips, resources, and information about water, Arizona's most precious resource, is available at Arizona Water Awareness. Clicking this link leaves Global Water's website and opens a website that is not operated by Global Water.  We are not responsible for the content or availability of linked sites.

HOW DO I ESTABLISH SERVICE?

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