For the last 10 years, we have dedicated ourselves to building our partnerships with customers and stakeholders like you, so that together, we can build exceptional communities.  As part of our commitment, we’ve learned that frequent and transparent communication is key to being a trusted partner.  Additionally, we know that even when we have difficult news to deliver, we maintain our obligation to share that information, answer your questions, and admit when we’ve made a mistake.

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We recently discovered an accounting error that occurred in 2007, related to the Southwest Plant, which is located Southwest of the City of Maricopa.  The error began impacting customer rates in 2010.  As soon as the error was discovered, we accepted our responsibility, disclosed the information to our regulators and customers, and began the process of correcting the error.

We deeply regret and apologize for the fact that this mistake was made.  But once we discovered it, we immediately knew what we had to do – acknowledge our error, take responsibility, disclose the information, and begin the process of correcting it.  To address the error, we are implementing a four step plan.