Global Water Rate Case
The Arizona Corporation Commission has required us to file an application to change our rates. We must file the rate case application no later than August 28, 2020. However, we are proposing that any new rates be delayed until January 1, 2022 and that any new rates be phased in, with no increase greater than 5% per year.
At Global Water, we care about our customers and the quality of service we provide. We understand and appreciate that many of our customers may be experiencing the impacts of COVID-19 at this time and it is not the best time to file a rate case application. We understand. However, we do not expect a decision on rates before September 30, 2021 and we are asking that any rate changes not be effective until January 1, 2022.
We have recently expanded our Customer Assistance Program and we may be able to help with bill payment assistance. Please visit our Customer Assistance page for more information.
Maricopa City Council Presentation
On July 21, 2020, Global Water Staff made a presentation to the Maricopa City Council regarding its planned rate case application. The presentation summarizes the process by which the Arizona Corporation Commission authorizes new rates for the Global Water Utilities, the investments and improvements that have been made to the water and wastewater utilities in the City of Maricopa, and Global Water's approach to achieving a reasonable rates.
The Value of Global Water
At Global Water, we care about our customers, the quality of the service we provide, and we strive to be good citizens of the communities we serve.
Safe, Reliable Service
For over four years now, we've had a perfect record of complying with all regulations concerning the quality and safety of our utility services. At Global Water, we take seriously our responsibility to provide safe, reliable drinking water, wastewater, and recycled water.
Now, more than ever, communities are recognizing that water and wastewater are essential services and our employees are essential employees. In the last three years, our employees have had only two minor safety incidents. That's important because we want all employees to go home safely every day. It also results in real savings to customers, with lower workers compensation insurance costs and less lost working hours.
Focus on Customer Service
We are happy to say our customer satisfaction is increasing. In 2019, we introduced a new on-line portal and 66% of our customers have registered to us this on-line service to view information about their water usage and account. In Maricopa, we have the ability to send customers leak alerts, warning them that they may have a leak in their plumbing or sprinkler systems. We estimate that eliminating leaks in their plumbing or sprinkler system, customers have saved over 8 million gallons of water on their water bills.
Caring for Our Customers
In 2020, we significantly expanded our Customer Assistance Program, to provide additional benefits to customers who are experiencing hardship. Qualifying customers with reduced income, furloughed workers, those with medical hardships, disabled vets, and deployed service members may be eligible for up to $700 annually in bill payment assistance. As of July 2020, approximately $50,000 has been provided to help customers pay their bills.
We continuously invest in maintaining our utility systems, building projects to accommodate economic development in high growth areas, and working to assure that our utilities remain in compliance. We never want to let our customers or our communities down, and that means we are constantly focused on improving.
Conserving Precious Water Resources
Since we first began, Global Water has focused on conserving water resources. By encouraging the use of recycled water for irrigation, we have saved over 8.5 BILLION gallons of groundwater, saving that groundwater for future use. We offer a rebate each month to customers who conserve water -- that's money back on your bill if you use less water. We are leaders in helping resolve water scarcity problems in all of our utilities. In the Maricopa area we are leading a regional water resource study and helping to lead a stakeholder process to address regulatory issues around water supplies.
We are about the communities we serve. In 2020, we have contributed $22,000 to community food banks to help address the impact of COVID-19. We sponsor the Safe in the Water Program, which teaches students in Maricopa about water safety to prevent accidents and drowning. We support local education, sponsor community events, and participate in the local leadership groups.
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