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A Message regarding COVID-19 from Ron Fleming, Chairman & CEO
As we navigate this challenging and rapidly changing time, we want to assure you that we are all in this together. At Global Water Resources, we take the COVID-19 pandemic and all of the issues related to it very seriously. As an essential service provider in the community, Global Water has been diligently monitoring the COVID-19 pandemic and implementing proactive measures to ensure we can continue to provide safe and reliable services to our customers.
We understand that the impacts of this pandemic are far reaching and disruptive to the daily lives of virtually everyone. Because of this widespread disruption, we are hard at work to ensure that we are standing together and supporting you during this crisis. Please see below for information and resources regarding your water and wastewater services. For additional resources that may be available to you, please visit Arizona Together.
Ron Fleming
Chairman, President, and CEO
#AZTogether
Global Water Resources -- Your Community Partner
We are proud to be your partner in this community. Not only are we taking our jobs as essential service providers seriously, we want you to know that we are committed to tackling this crisis together and assisting customers who incur financial hardships during this difficult time.
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Payment plans are available to those who qualify through our Customer Assistance Representatives (Please contact Customer Service at (866) 940-1102)
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Additional assistance with paying your water or wastewater utility bill is available through our expanded Customer Assistance Program
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Global Water, its Board of Directors and several shareholders have contributed $20,000 to F.O.R. Maricopa and the City of Maricopa's CopaCares2020 campaign
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More information on financial assistance is available here: Frequently Asked Questions
Currently, we are not disconnecting utility service for non-payment and we are also waiving late fees. You will continue to be charged for service and you will receive your regular bill. If you are having a hard time paying your bill, please let us know so we can work with you.
Billing and Customer Service
To assist in slowing the spread of COVID-19 we have closed our office and have suspended in-person payments. We ask that our customers utilize one of the many other convenient payment options:
By Phone: (866) 940-1102
Online: www.gwresources.com/access-your-account
Mail: PO Box 29072, MSC 771, Phoenix, AZ 85038
Dropbox: Global Water Center, 22590 N Powers Parkway, Maricopa, AZ 85138
We have also suspended all non-essential customer visits. For the safety of our community and employees we are taking precautions to assist in the prevention of the spread of the virus. We will continue to monitor guidelines presented by the World Health Organization (WHO), the Centers for Disease Control (CDC), the U.S. Department of Homeland Security (DHS) and state and local public health agencies. We sincerely appreciate your patience and understanding in this matter.
Water or Wastewater Emergencies
If you have a water or wastewater emergency, please contact us:
(866) 940-1102 or after hours at (480) 898-1102
Scams
Unfortunately, in times like these, scammers are very active. Please be cautious with your personal information. We will never ask you for personal information in an email or text. Contact our customer service team directly if you have any questions at (866) 940-1102 or CustomerService@gwresources.com .
