PHOENIX, June 3, 2009 – Global Water Management, LLC (“Global Water”) and Red Rock Utilities, LLC (“Red Rock”) announced today that they have entered into an agreement for Global Water to provide billing, remittance, collections and customer services for Red Rock. Red Rock provides water and wastewater services to the Red Rock community located north of Tucson. The agreement falls under Global Water’s “Global Green Billing” service offering which was developed to outsource the integrated information technology infrastructure Global Water currently utilizes in operating its regulated utilities.
Global Green Billing is the product of Global Water’s streamlined utility operations which make use of an integrated suite of automated meter reading (AMR) and customer service applications. These technologies combine to form an incredibly efficient billing and reporting system. The system significantly lowers operating expenses while increasing service levels and is offered by Global Water to the utility sector as a customizable turn-key platform.
“We are excited about Global Green Billing and the opportunity to work with Red Rock” said Trevor Hill, President and CEO, Global Water. “We have made a substantial investment in implementing state-of-the-art automated meter reading, customer service and billing systems and have been extremely happy with the value they have added to our organization. The partnership we have with our billing system developer, Advanced Utility Systems, gives us a unique opportunity to bring a great product to Global Green Billing clients.”
The scope of the agreement will give Red Rock timely production and distribution of customer bills (via traditional mail or electronic means) and support their customers with a fully staffed call center. The agreement also includes creation and distribution of customer service work orders that make use of an integrated system for tracking and reporting. Red Rock customers will have access to a customer service web portal allowing them to make on-line bill payments, monitor consumption and compare usage with other customers in the service area. Collection services will include utilization of integrated voice response technology for streamlined customer notification and payment options. The agreement will also provide Red Rock management with customized financial and regulatory reports.
“Global Green Billing represents a significant upgrade to our existing customer billing and service enterprise,” stated Mark Weinberg, Vice President and General Manager of Red Rock, “and brings economies of scale to smaller utility operations which is a win-win for us and our customers.”
Global Water owns and operates 16 water and wastewater utilities in the state of Arizona, serving more than 60,000 people. The company is committed to planning for and managing future water scarcity by investing in and continuously improving the regulated water and wastewater companies it owns, and conserving precious water resources through water recycling and the deployment of sector-leading technology for utility optimization. For more information, contact:
Paul Walker
Public Relations for Global Water Resources
602-705-4205 www.gwresources.com |
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