Customer Service Representative

Job Description

Location: Phoenix, AZ 85027

Global Water is an elite team of professionals that seeks to transform its utilities into highly technical, fully automated, and most efficient advanced water resource management systems. Global Water owns and operates 16 water and wastewater utilities in the state of Arizona serving more than 60,000 people. Global Water is a private utility that is at the forefront of Total Water Management, and is paving the way for the future of sustainability and conservation.

Global Water has been highlighted by multiple government and private agencies showcasing its commitment to sustainability, conservation and efficient management. Accolades include recognition from the EPA, Entrepreneur Magazine, the Phoenix Business Journal, BestCompaniesAZ, Best Places to Work in the Valley, Arizona Business Magazine, the Telly Awards, LEED, local & national television media and many others. Global Water looks to continue to set the standards for the water industry.

Global Water is in search of stellar candidates that thrive in high pressure, high impact environments. Global welcomes and encourages experienced professionals from all industries, especially those with strong science, engineering, and/or high-tech backgrounds. Team members will lead in technological transformation; execute O&M for advanced utilities systems; and will play an integral role in the very sophisticated Total Water Management of the world’s most precious resource. The opportunities afforded at Global Water are unparalleled, and if you thrive in a high speed culture, then Global may be a fit for you.

Summary

Receives, investigates and responds to all customer inquiries regarding residential service. Demonstrate excellent, in-depth knowledge of the companies new account set-up as well as maintenance policies and procedures.

Primary Duties

• Receives phone calls from customers for new service, transfers and disconnects of water service and quotes rates as well as service fees.
• Ability to handle customer calls/resolve issues independently. (Limit calls to supervisor)
• Enter customer information to establish service for Residential accounts.
• Updates customer records daily such as address and name changes.
• Take Phone payments, files documents.
• Performs other duties as assigned.
• Initiate work order for replacements, repairs, water quality complaints and re-reads.
• Work closely with customers to resolve disputed account issues.
• Completes forms for requests such as account adjustments, re-reads, refunds, etc.
• Researches complex customer problems in a calm manner and provides feedback to supervisor.
• Documents problem and suggested solution. Notes each individual account on every customer contact.
• Follow up daily with customers on completed work orders/close service orders on accounts daily.
• Maintain records and reports.

Candidate Profile

Minimum Qualifications

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• At least three years of call center experience
• High School Diploma
• Good grammar, voice and diction (Excellent communication skills)
• Basic computer and keyboarding skills.
• Excellent customer service skills (friendly, courteous and helpful)
• Interpersonal skills-the individual maintains confidentiality, able to interact within a team environment, effectively communicates with customers in a professional manner. (Will not discuss personal issues with customer)
• Remains open to other’s ideas and exhibits willingness to try new things.
• Individual identifies and resolves problems in a timely manner.
• Ability to read and interpret documents and procedures.
• Analytical and problem solving-the individual has the ability to do simple calculations, gathers and analyzes information skillfully.
• Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
• Quality control—the individual demonstrates accuracy and thoroughness and monitors own work proficiency to ensure quality.

Work Environment

Global Water, headquartered in Phoenix, AZ, is looking for a dynamic professional to join our growing team. Global is a private water, wastewater and reclaimed water service provider focusing on water as a reliable, renewable and reusable resource for growing emerging communities. Innovation in water reclamation and commitment to customer service are Global hallmarks.

In addition to competitive wages and an excellent benefits package, you will have the opportunity to join a dynamic team committed to the values of internal and external exceptional service. We recognize and reward performance. Global Water supports the growth and development of our employees. We are looking for individuals that are creative, motivated and dedicated. If you are interested, send your resume to careers@gwresources.com. Please reference the position title in the subject line of your email.

Equal Opportunity Employer.

Interested in applying? Send us your resume!